Most window cleaning disputes start with something nobody wrote down: a scratch nobody saw until the glass was clean, a foggy double pane the customer thinks you caused, hard water spots that won't come off, a screen that cracked in your hands, a footprint on a light carpet, or a locked gate on the day. This pack gives a window cleaning business the paperwork to record every window before the first pane gets wet, get scraping and extra work approved in writing, and finish every job with a walkthrough.
You get 8 contract templates: a window cleaning service agreement with a window list, a maintenance plan agreement, a gutter cleaning add-on agreement, a one-page customer terms sheet with initial boxes, a scratch and pre-existing condition waiver for named windows only, a site access, interior entry and ladder authorization, a commercial and storefront agreement and an autopay consent form. 8 customer forms cover booking and window count, the pre-service window condition record, extra work approval, a glass test and scraping record, an interior entry and protection checklist, the final walkthrough, damage or concern reports and a customer log. 6 customer care sheets cover prep, after the windows, after the gutters, hard water and screens, and plan details.
The Job Tracker (Excel and Google Sheets, no macros) prices outside windows, inside and outside windows and gutter cleaning in 4 sizes from your own costs and panes per hour, applies a minimum charge, adds heavy and extreme condition surcharges, works out plan values, fees and a price update, and logs customers, approvals, waivers, re-dos and concerns. The 32-page guide explains the window walkaround, surcharges, scraping and tempered glass, what a waiver can and can't do, each clause, interior entry and ladders, plans and gutters, with worked examples and rules checked in October 2026 (FTC Cooling-Off Rule, recurring-charge rules, IWCA glass guidance, a sales tax example) and links. The contracts are samples to have reviewed for your state; they are not attorney-drafted and not legal advice.