Review Policy

Ratings and reviews on ownerkits.com help business owners decide whether a product is right for them. They only help if they are honest, so this is how they work.

We publish every review, positive or negative

We publish all reviews from verified buyers, whether they are positive or negative, unless a review breaks one of the rules below. We never hold back a review because of its star rating or because it criticises us or a product, and every published review counts towards the average rating.

Only verified buyers can review

• You review a product from My products, using the license key from your purchase. Every published review shows a Verified buyer badge.
• You can write one review per product. You can edit it at any time, and it is then marked Edited.
• A license that was refunded or deactivated can't be used to write or edit a review.
• We never pay for positive reviews, and we don't write, buy or edit reviews ourselves.

What we don't publish

We check each new or edited review before it appears, usually within 2 business days. The check is about the content, never the rating. We don't publish a review, or we remove it, only for one of these reasons:

• It contains personal data (for example a phone number, email address or home address, or private details about someone else).
• It contains hate speech, harassment, threats or abusive language.
• It is spam or advertising (for example promotional links or offers).
• It contains illegal content, or content that infringes someone else's rights.
• It is not about this product.

If we don't publish your review, your account page shows the reason. You can change your review and send it again.

What is shown with your review

Your star rating, title and review, the display name you choose (we suggest your first name and last initial), the optional business type or location line, the date and the Verified buyer badge. Your email address and your license key are never shown.

Our replies and homepage testimonials

• We may post one public reply to a review, marked as a reply from OwnerKits. We never change what you wrote.
• We only show a review as a testimonial on the homepage if you ticked “OwnerKits may feature this review as a testimonial on the homepage”. You can untick it at any time by editing your review.

Changing or deleting your review

Edit your review from My products. To have it deleted, email support@ownerkits.com from the address you used at checkout. See the privacy policy for what review data we keep.

Report a review

If you think a published review breaks these rules, email support@ownerkits.com with the product and the review's title.