Frequently asked questions
Questions about a trade are answered on that kit's page.
Buying
How do I pay?
Checkout is handled by Gumroad, which accepts cards and other methods depending on your country. OwnerKits never sees your card details.
Is there a subscription?
Only if you want one. Everything in the shop is paid once, updates within version 1.x of the kits are included, and sales tax or VAT may be added at checkout where required. OwnerKits Pro is an optional membership ($15 a month or $150 a year) with every kit, template pack and guide plus the app, and you can cancel it anytime in your Gumroad library.
Can I get a refund?
Yes, within 14 days of purchase. Email support@ownerkits.com with the email you used at checkout. After a refund the app license stops working; your data stays on your device and you can still export it.
Access & downloads
How do I get my files?
Your receipt email has a download link, and your purchases are also in your Gumroad library. Enter your license key under My products on this site to see everything you own in one place.
Do I need an OwnerKits account?
No password account is needed. Your license key from the receipt is your proof of purchase.
Can I download my files again later?
Yes. Use the link in your receipt or your Gumroad library. If you lose access, email support with your order email.
Do I own the files?
You get a license for one business, described on each product page. Keep, edit and rebrand your copies; don't resell or share them.
Software
Where does the app run?
In your browser at app.ownerkits.com, on a computer, tablet or phone. You can install it like an app. No account or password.
Is the app included with a kit?
Yes. Each kit includes a Business Command Center license for one business on up to 5 devices.
Where is my business data stored?
On your own devices. Device sync is on by default and end-to-end encrypted with a key only your devices have, so OwnerKits can't read your data. You can turn sync off. The license check sends only your license key, a random device ID and a device label.
Do the apps work offline?
Yes, after the first load and license activation. Internet is needed to activate, update and for an occasional license re-check.
What if I get a new computer or lose my phone?
With sync on, open the app on the new device, use the same license key and approve it from another device. You can also restore your latest backup file (Backup → Restore). Back up every week and keep the file off the device.
Can I keep using Excel or Google Sheets?
Yes. The kit's workbooks open in both. The app exports your whole business to Excel and imports it back with a change review (export, edit, import; not live sync).
Does the app send texts or emails to my customers?
No. The kit gives you ready-to-copy message templates for email, SMS and WhatsApp, and you send them from your own phone or email.
Is this accounting or tax software?
No. The app tracks revenue, expenses, profit and cash flow so you understand your business. It doesn't file taxes, take card payments or connect to your bank.